Customer Experience Associate (Precious Metals Analyst)

Position: Customer Experience Associate (Precious Metals Analyst)

Location (s): 10355 Yonge Street, Richmond Hill, Ontario, L4C 3C1

Rate: $23.00 per hour

Who We Are

At Canada Gold, we don’t just buy and sell jewellery, precious metals, and diamonds—we help customers make informed financial decisions with confidence. As one of Canada’s largest and most trusted precious metals dealers, we pride ourselves on transparency, expertise, and delivering exceptional value.

Customers come to us for honest appraisals, competitive pricing, and a professional, welcoming experience—and that starts with our team.

About the Role

We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team. This is a hands-on, customer-facing role where no two days are the same.

You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

Deliver outstanding in-person and phone-based customer service

Evaluate jewellery and precious metals using our tools and training

Educate customers and provide transparent, accurate information

Maintain a clean, professional, and organized store environment

Support day-to-day operations and contribute to team success

What You Bring

A passion for customer service and helping people

Strong communication and interpersonal skills

A sharp eye for detail and solid problem-solving abilities

Comfort with basic math and computer systems

A motivated, eager-to-learn mindset with a desire to grow

What We Offer

$23/hour + performance-based customer service bonuses

Comprehensive medical and dental benefits

Paid, hands-on training in a unique and growing industry

Clear opportunities for advancement across Canada Gold locations

A supportive, team-oriented environment where your growth matters

Schedule

Full-time, 8-hour shifts

Day shifts including weekdays and weekends

Experience

Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail job—it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you.