Customer Experience Associate

Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered.

Ready to join the future of work? Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone.

Our Customer Experience Operations (CX Ops) team is looking for a detail‑oriented, analytical, and client‑focused professional to join us as a Customer Experience Associate.

In this role, you'll be the bridge between our clients and seamless operations, tackling invoice investigations, platform troubleshooting, and client education with precision. You'll apply your analytical mindset and numerical skills to untangle complex issues, streamline processes, and ensure every client interaction exceeds expectations.

Why this role?

If you love connecting dots others miss, thrive on turning chaos into order, and get energized by helping clients succeed through clear problem-solving, let's talk.

What you will do as a Customer Experience Associate:

• Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
• Manage client inquiries end‑to‑end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
• Analyse patterns and trends in client queries to identify process gaps and recommend data‑driven improvements.
• Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
• Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.

Requirements:
What we are looking for:

• 2-4 years’ experience in customer experience operations, financial support, or SaaS environments, ideally in a client‑facing role.
• Strong numerical and analytical skills, confident working with data and invoice investigations.
• Ability to simplify complex information into clear, actionable communication for clients and internal teams.
• Proven ownership mindset, you’re proactive, structured, and follow through until resolution.
• Excellent written and spoken English, with a natural ability to build trust through clear communication.
• Organized, calm, and adaptable, you prioritize effectively and stay composed under shifting priorities.

Desirable (but not required):

• Experience with invoice management, CRM, or ticketing tools (e.g. Salesforce, NetSuite)
• Familiarity with EOR, payroll, or HR systems is a strong advantage.
• Additional languages such as German is a plus.

Benefits:
• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge.
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

*Benefits vary depending on location due to local laws and regulations. At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, just let our Recruitment Team on [email protected]. We’re here to support you every step of the way!