Customer Experience and Billing Specialist

Confidential

Atlanta , Georgia permanent

Posted: January 30, 2026

Required Skills

Job Description

GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.

We are looking for a Customer Experience & Billing Specialist to assist our customers with all their billing needs. The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.

Qualifications:

Two years minimum customer service experience required.

Understanding of how CRM systems work.

Proficiency in the Google Suite and Microsoft Suite.

Excellent communication and problem-solving skills.

Multi-tasking abilities are a must.

Experience handling invoices and billing

Experience with refunds is a plus

Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.

Familiarity with our industry is a plus.

Experience using help desk software is a plus.

Familiarity with eCommerce and/or Optical Industry is a plus.

Responsibilities:

Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.

Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.

Complete tickets based on priority and SLA protocols.

Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.

Completing daily tasks assigned.

Leading and developing special projects and initiatives.

Other duties as assigned.

What we’re looking for:

An individual with a high attention to detail.

Patience when handling tough cases.

An Individual that is great with numbers and has an analytical mindset.

Great customer service organization - deliver WOW to our customers.

An individual that prioritizes teamwork.

Someone who is dependable and reliable.

Willingness to actively contribute to and lead improvement initiatives.

Benefits:

Entitlements to the company’s benefits policy

Paid time off

Sick days

Life Insurance

Disability Coverage

Referral Program

Various other benefits via TriNet

Job Type:

Full-time. On site.

College Park, GA (Greater Atlanta Area)

Schedule:

Monday-Friday

Shifts for either 9 AM - 6 PM or 10 AM - 7 PM

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.