Customer Engineer

About Kernel

Kernel is a developer platform that provides Crazy Fast Browsers-as-a-Service for browser automations and web agents. Our API and MCP server allow developers to instantly launch browsers in the cloud without managing infrastructure.

Our serverless browser platform handles the hard stuff: autoscaling reliable browser infrastructure, observability, and the messy details of web interaction so developers can focus on what their agents do, not how they do it. Kernel makes AI tangible, practical, and powerful, allowing developers to deploy agents that can truly interact with the digital world.

If you're interested in building critical infrastructure for the next generation of AI applications, we'd love to chat. One line of code deploys any web agent to our cloud. The rest is up to you.

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About the role

Kernel is API infrastructure, not just software. Where Kernel code ends, a customer's code begins. In this role, you're not just "answering tickets", you'll be part builder.

Customer Engineering at Kernel is a hands-on engineering role split evenly between two core responsibilities:

50% Technical Support & Debugging: You'll work directly alongside customers debugging technical issues—from SDK integration challenges to MCP server configurations, browser automation edge cases, and everything in between. You're not just answering questions; you're diving into code, shipping fixes, and shaping our product roadmap.

50% Automation & Tool Building: You'll build tools, automations, AI skills, and integrations that systematically eliminate the need for manual technical support. Think custom MCP tools, automated debugging workflows, AI-powered documentation generation, developer tooling that makes support feel like engineering, and anything else that makes technical support scale.
You'll be the Alex Albert of Kernel, pushing the AI industry forward by showing what is possible—and making support feel like the most exciting engineering challenge in the ecosystem.

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What you’ll do

• Debug technical customer issues alongside developers—SDK questions, MCP server setup, browser automation problems, and platform edge cases

• Build tools, automations, and AI skills that automate away technical support work (MCP tools, debugging workflows, documentation generators, etc.)

• Engage with our community on GitHub, Slack, and Twitter, answering questions and amplifying cool projects

• Contribute to Kernel's technical blog, developing content that educates, inspires, and grows developer adoption

• Build OSS tools, libraries, demos, and integrations that make Kernel's developer experience more powerful and easier to use

• Influence Kernel's culture, product, and direction as a founding team member

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What we’re looking for

• You ship: tools, projects, and ideas that push the ecosystem forward

• You code (and vibe code): strong engineering background who cares about great devEx (our inspirations: Modal, Supabase, PlanetScale)

• You get developers: you know what excites them, what annoys them, and how to speak their language

• You want impact: you're energized by small, high impact teams and want to build something that delights software engineers

• You have strong opinions: about Agent skills, MCP servers, developer tools, and how technical support should work in 2026

• You think in systems: you see patterns in support requests and immediately start building the tool that eliminates them

• You're tool-obsessed: you might spend more time in Claude Code debugging support workflows than most engineers spend in their main editor

• You engage publicly: you share your thoughts on developer tools, support workflows, and the future of customer engineering

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What you can expect as a Kernel

• Industry-competitive salary

• Above market equity

• Premium medical + dental coverage + dependent coverage

• Small, trusting team of senior + staff engineers

• Default async with minimal bureaucracy, only two meetings a week

• $1k / mo budget for LLM usage fees #vibecheck

• Daily lunches on us

• Unlimited PTO

• 401k + company match

• Relocation assistance

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Hiring process

We have a simple process focused on real world collaboration and jointly getting to know each other:

• 30-minute intro calls with each of Kernel’s co-founders (1 hour total)

• Half-day on-site (virtual or in-person) working with our team and co-founders on relevant challenges.

• Offer!