Customer Engagement, Training & Operations Support

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

An exciting opportunity for Customer Engagement, Training & Operations Support to join as an integral member of our highly successful Cardiovascular (CV) team based in Macquarie Park, Sydney. You will assist in ensuring all our CV Operating Units are supported from a compliance, logistics and customer engagement standpoint to deliver the best possible outcomes to our customers.

Responsibilities may include the following, and other duties may be assigned:

• Administer Healthcare Professional (HCP) and Healthcare Organisation (HCO) engagement processes in strict accordance with Business Conduct Standards and compliance frameworks, including the preparation, review, and management of sponsorships, educational grants, charitable donations, and consultancy agreements via the compliance management system (ONIT)

• Ensure full compliance, documentation accuracy, and audit readiness for Medtronic training and educational events in accordance with Business Conduct Standards and compliance frameworks via the event compliance management system (CVENT)

• Coordinate Healthcare Professional (HCP) travel arrangements through approved Medtronic suppliers, ensuring strict adherence to Business Conduct Standards and compliance frameworks. Communicate clearly and proactively with HCPs (customers) and internal stakeholders throughout event planning and travel coordination processes

• Manage Marketing and Operations procurement activities, including purchase order creation, invoice processing, and financial documentation via Ariba and ONIT systems, maintaining budget accuracy and financial controls. This includes establish and manage blanket purchase orders to support structured financial planning and operational efficiency

• Manage direct and indirect supplier set up process to SAP, ensuring adherence to procurement governance requirements and ongoing master data maintenance to maintain data accuracy and integrity

• Other general operations / admin tasks as required

Required Knowledge and Experience:

• A Bachelor’s Degree is required  

• Demonstrated experience in an administrative or coordinator position, ideally with a background in supporting sales, marketing, compliance, or travel logistics

• Experience in MedTech or Healthcare industry but open to experience in other sectors

• Exceptional communication skills, both written and verbal, along with strong stakeholder management capabilities

• Highly organized with excellent attention to detail

• Proven capability to comply with processes and operate required systems efficiently

• Demonstrated ability to perform effectively under tight deadlines, maintaining a positive and proactive attitude

• Well-versed in using the MS Office suite and other standard computer applications

• Ability to foster positive relationships and work cooperatively as part of a team

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here