Customer Engagement Specialist

Dealfront is a go-to-market and signal orchestration platform for B2B mid-market companies. We give businesses the clarity to focus their efforts where they’ll count most - on the accounts that fit their ideal customer profile, show real buying intent, and are actively engaging. No more cold outreach and no more bloated target lists. Just better deals, faster.

Our platform brings together powerful data, real-time insights, and intelligent prioritisation to help our customers identify, engage, and convert the right accounts, at the right time. Built for teams that value speed, precision, and simplicity, Dealfront turns complexity into action.

Join us and be a part of our journey to transform the way businesses win more deals!

About this role

As we continue to scale, we’re looking for a Customer Engagement Specialist to strengthen relationships with our customers, increase product adoption, and ensure long-term satisfaction and retention.

As a Customer Engagement Specialist, you will be the bridge between our customers and internal teams. You will proactively engage with customers throughout their lifecycle, drive product usage, and identify opportunities to improve their overall experience.

This is a highly cross-functional role requiring strong communication skills, commercial awareness, and a deep customer-first mindset.

From the beginning of your time at Dealfront, we will work closely with you to ensure you succeed. From a 4 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we’ve set up an effective system to help you to thrive in your new role.

If you’re passionate about technology and serving customers, this might be the perfect opportunity for you!

Responsibilities

• Build and maintain strong relationships with B2B customers across various industries
• Proactively engage customers to drive product adoption and maximise value realisation
• Monitor customer health metrics and take action to mitigate churn risk
• Identify expansion and upsell opportunities in collaboration with Sales and Account Management
• Lead customer check-ins and product update sessions
• Collect and synthesise customer feedback to share with Product and Marketing teams
• Lead self-service onboarding journeys, including in-app guides, email sequences, and live group sessions
• Create engagement campaigns to increase feature adoption and overall platform usage
• Develop actionable, use-case-driven content to increase feature adoption.
• Maintain accurate customer records in Salesforce and customer success tools

Requirements:
• Previous Customer Engagement experience preferred, ideally within a B2B SaaS environment.
• You are a self-starter who defaults to trying to find a solution to a problem.
• You are 'commercially minded' and excited to search for expansion opportunities in your client base.
• Strong technical skills including experience with Salesforce and Intercom.
• Strong communication skills in German(C1/C2) and English
• Data-driven mindset with the ability to interpret customer health metrics
• Commercial awareness and ability to identify growth opportunities
• Highly organised and comfortable working in a remote fast-paced, ever changing environment
• Be physically located in Europe

You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

Benefits:
• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Personal budget for home office equipment
• Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-1s and group training.