Customer Engagement Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.

Job Description

The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers and provide support to targeted regional accounts with daily activities. The Customer Engagement Specialist will also develop and maintain favorable relationships with new and existing customers while have a working knowledge of pricing strategies for customers within dedicated territories.

This role will do the following: 

• Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns

• Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.

• Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets

• Participates in and occasionally lead customer meetings

• Align with other members of the sales organization to support overall company revenue targets

• Travel, as required.  Approximately 10% 

Additional Knowledge/Skills

• Proven sales achievement in a high-energy, phone-based selling environment a PLUS

• Experience delivering presentations

• Proficient computer skills with emphasis on Windows or Google based applications

• Preferred experience with technology sales and Salesforce.com CRM experience 

Target Base Salary Range: $48,000 - $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

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Basic Requirements

• Bachelors degree

• ​OR 2+ years fields sales or inside sales experience required

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.