Customer Enablement Manager

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Your Impact:

As a Customer Enablement Manager within the Sales Organization, you will be responsible for solutioning and implementing key technology, processes, and service solutions that enable more impactful customer partnerships. Implementation of these solutions entails discovery, design, and development of solution and workflow documentation, as well as oversight of operations teams’ training and development. You will have the opportunity to lead projects that expand our technology enabled workforce and refine your skills as a critical infrastructure and technology forward professional. Your collaborative process and relationship building with customers and internal functional teams will help drive the Sales organization's key performance indicators (Revenue, Bottom Line Performance, Customer NPS, Customer/Market Expansion). The successful candidate will have demonstrated skills with Project and Product Management, GIS database tools and innovation, Customer Account Management, Sales Engineering, Asset Management, System Innovation, and Data Analytics.

Core Responsibilities:

• Develop and contribute to customer account specific plans for implementing technology enabled solutions that add end user value, improve customer experience, and ultimately enable data driven insights for customer assets and industry trends

• Review CRM in coordination with Business Development leadership for eligible or optimal opportunities to receive technology enabled solutioning

• Establish customer engagement strategies and future product roadmaps

• Produce projected results of technology enabled opportunities 

• Contribute to the design, development, and advancement of Pearce proprietary technology tools and organizational process assets

• Coordinate with Business Development and Operations to ensure technology solutions are implemented on specific opportunities with the highest level of efficiency 

• Mitigate risks on specific projects and programs that are receiving technology solutions, safeguarding project performance and customer satisfaction 

• Identify areas where processes may be improved and/or efficiencies gained; Develop plans to address; Share technical knowledge and support to other teams to improve quality, safety, and efficiency.

• Deliver customer demonstrations and assist with customer engagement, ensuring Pearce’s value proposition and appropriate impressions are received by customer engagements

• Identify and capitalize on new market opportunities, service offerings, and strategic partnerships to expand Pearce’s capabilities.

• Generate product and service offering specific documentation, sales collateral, customer support information, and other industry standard product content

Specific duties may vary or evolve over time based on business and client needs.

Core Experience

• 4+ years of progressive business operations or related industry experience.

• 3+ years in a customer facing role with direct influence over relationships, work stream management, and account KPIs

• Ability to demonstrate leadership and coaching skills acquired through previous experience in a supervisory or managerial role.

• Concentration of experience in at least one of the following: Project Management, Product Management, GIS Management, Account Management, Innovation, Analytics, Sales Engineering, Asset Management, or Strategy

• Familiarity with Field Operations or product driven organizations which perform work in the following sectors: O&M, solar industry/project construction, solar design/development, module/inverter technology, energy assessment, or power marketing/offtake contracting, data center, telecommunications, or transmission & distribution utilities.

• Familiarity with budgets and financial models.

• Familiarity with CRM and ERP tool suites (Salesforce ideal but not required).

• Working knowledge of GIS Systems and database architecture (ESRI ideal but not required).

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!