Customer Enablement Management

Customer Enablement Management

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a project leader providing direction to team activities and facilitating information validation and decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Manages the operational business relationship of mid-size to large accounts; serves on the account team.

• Conducts and reviews highly complex operational analysis.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.

• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

• Act as sales enabler solving complex situations.

Education and Experience Required:

• First-level university degree or equivalent experience; may have advanced university degree.

• Typically 5 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management.

• Typically more than 2 years of experience supporting large accounts and customer-facing activities.

Knowledge and Skills:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

• Developing consulting, negotiation, and influence skills.

• Solid understanding of core HP businesses and the revenue cycle.

• Superior research and analytical skills.

• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

• Demonstrated project management skills such as planning, execution, and implementation.

• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

• Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above

• Basic financial and business acumen.

• Ability to identify and implement customer-specific process improvements.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"