Customer Enablement Consultant

Superside is seeking a Customer Enablement Consultant to join our Customer Enablement team and act as a strategic partner to our enterprise customers. Enablement is a pivotal stage in the customer journey, shaping long-term success, retention, and expansion. In this role, you will lead enterprise customers through onboarding and beyond, designing ways of working, driving activation, and ensuring seamless adoption of Superside’s services.

This role goes beyond delivering onboarding tasks: you will define how customers integrate Superside into their workflows, facilitate adoption across hundreds of users, and drive continuous improvement initiatives that scale across accounts. Success depends on your ability to act as a trusted advisor, package solutions to customer needs, and build strong, lasting enterprise relationships.

Reporting to the Customer Enablement Team Lead, you will be measured on your ability to deliver impactful enablement experiences, foster adoption, and partner with internal account teams to create value at scale.

What You’ll Do::
• Participate in late-stage sales conversations to understand customer goals, workflows, and integration needs.
• Design and deliver enterprise onboarding plans, tailored kick-off decks, custom workflows and collaboration workshops.
• Define and document Ways of Working across stakeholders, aligning internal and external teams.
• Own enablement of integrations, coordinating with Product and Ops teams.
• Lead bulk user onboarding sessions for enterprise accounts, driving rapid adoption across hundreds of users.
• Conduct re-enablement initiatives, refreshing workflows, onboarding new teams, and addressing underused features.
• Share insights from accounts to continuously improve playbooks, templates, and scalable assets.
• Collaborate closely with internal teams (Customer Success Managers, Creative Project Managers, Product, and Creative Ops) to align solutions and ensure a unified customer experience.
• Act as a trusted partner for enterprise customers, driving adoption, building confidence, and ensuring Superside is embedded in their workflows.

What You’ll Need to Succeed::
• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years in a customer-facing role (Enablement, Onboarding, Customer Success, Solution Implementation, or Account Management) with enterprise or large global customers.
• Background in creative services, marketing, or agency environment is a must-have.
• Strong strategic thinking and problem-solving abilities, with a focus on delivering practical solutions.
• Customer-first mindset and ability to design enablement from the enterprise customer lens.
• Excellent communication and collaboration skills, with the emotional intelligence to build trust across diverse stakeholders.
• Proven ability to manage multiple accounts, balancing customization with scalable processes.
• Proactive and adaptable, with a continuous improvement mindset in a fast-paced environment.

Why Join us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.