Customer Education Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

As the Customer Education Manager, you will be the bridge between our educational vision and the technology that delivers it. Reporting to the Manager of Customer Training, you will play a pivotal role in the first half of this year as we roll out our brand-new Learning Management System (LMS).

You aren't just a creator; you are a systems thinker. You will help implement, manage, and optimize our LMS while simultaneously developing high-impact e-learning content for our customers and internal stakeholders (Tek U). This is a highly adaptive role perfect for someone who loves to alternate between the "creative" brain of content design and the "analytical" brain of systems administration.

In this role, you will:

LMS Administration & Support

• Implementation Support: Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.

• System Maintenance: Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.

• Technical Troubleshooting: Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.

• Data Retrieval: Support leadership by pulling specific data sets and reports from the LMS for analysis.

Content Creation & Maintenance

• E-learning Development: Build e-learning modules and digital courses based on established instructional goals.

• Multimedia Support: Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.

• Content Refresh: Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.

• Cross-Functional Collaboration: Work alongside the training team to maintain the video resource library and credentialing programs.

What You’ll Bring

• Experience: 5+ years of experience with at least 2+ years in a SaaS environment within Customer Education, L&D, or Sales Ops.

• Systems Fluency: Previous experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries) is highly preferred.

• Technical Aptitude: Ability to troubleshoot software integrations and a "power user" mentality when learning new platforms.

• Content Flair: Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia, etc.) and a keen eye for user-centered design.

• Analytical Mindset: Comfortable working with data to tell a story about how our customers are learning.

• Soft Skills: A self-starter attitude with the flexibility to shift from "admin mode" to "creative mode" daily.

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work

• Competitive base salaries that reflect your value.

• Generous Paid Time Off, because we know you do your best work when you're well-rested.

• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.

• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.

• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.

• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.

• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.

• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.

• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.