Customer Due Diligence Analyst

About Uphold

One of the fastest-growing fintech companies, Uphold is pursuing a mission to democratize investments and payments for people and companies worldwide. A bridge between old and new money systems, Uphold allows people to buy, exchange and send more than 250 cryptocurrencies, precious metals, and currencies instantly. Our mission is to create trusted access to digital money and financial services for the many. Since inception, we have fought to provide a fairer, easier and more affordable system. We put security and transparency first.

At Uphold, we are looking for people with passion, initiative, and integrity. We encourage you to apply even if your experience doesn't 100% match the job description. We welcome diverse perspectives and people who aren't afraid to challenge the status quo. If you’re a rock star and this sounds interesting and challenging, we want to hear from you. 

The opportunity: 

The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams. 

What you’ll be doing primarily:

Create and enhance various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)

Primary point of contact for all departments regarding customer due diligence processes. 

Monitor and oversee the work of the Consumer Compliance team to ensure the internal compliance standards are met

Assist in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting. 

Develop training for internal and/or external team members and assist in training initiatives. Manage tracking of all applicable training.

Assist in updating Compliance Program documentation

Update and review customer profiles using internal Customer Relationship Management (CRM) tools

Respond to, resolve, and/or manage escalations for various customer requests to ensure excellent customer satisfaction

Assist in validation, tuning and optimization of various processes and tools

Execute various compliance transactions related to customer refunds/returns

Assist the Compliance Department with ad-hoc projects and reviews as needed

Required qualifications:

1-3 years of relevant experience. Bachelor’s Degree preferred.

1-3 years of AML/KYC/OFAC compliance experience working at a bank, broker dealer, or Big 4 consulting firm 

Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring

Knowledge of BSA, USA Patriot Act and OFAC Compliance requirements

Ability to manage multiple projects in a high-pressure environment

Strong quality, delivery and customer service orientation

Excellent verbal and written communication and interpersonal skills

Excellent organizational, time management and prioritization skills

Must be proficient in Excel and analyzing data

Ability to work outside of normal business hours

Bonus if you have:

Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation preferred

Prior experience working at a startup in FinTech/Crypto

Working knowledge of ZenDesk, Veriff, Jira, LexisNexis

Availability for occasional work outside normal business hours

Strong quality, delivery and customer service orientation

Data Analytics experience

What we have to offer you:

A fun and collaborative work environment in a company that continues to grow, driven by extraordinary and passionate people that keep us innovating and challenging each day

Competitive salary and benefits

An international team in a cutting edge field

A flexible and enthusiastic hybrid work environment

Growth and career opportunities and the chance to be proactive and creative

Open and transparent culture 

Interesting events that keep you connected with the team and celebrate our success

If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.  

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.