Customer Delivery Manager - Microsoft Azure & AWS area (REF4354H)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are seeking Customer Delivery Managers to take end-to-end accountability for customer service delivery hyperscalers (Amazon Web Services, Microsoft Azure), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. This role involves managing service quality, optimizing portfolios, finance activities and collaborating with top management to drive success. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio.

FOCUS AREA:

• Microsoft Azure
• AWS

Key Responsibilities:

• Supervises contract fulfilment and ensures its optimization for both the client and the Company throughout the contract period.
• Managing customer setup in our SAP systems.
• Conducting onboarding, offboarding, and change processes for customers.
• Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.
• Ensuring that established standards and processes are adhered to throughout the delivery cycle.
• Is responsible for observing the budgets and reducing costs.
• Is familiar with and consciously applies proven methodologies, techniques and processes of managing projects, customers and suppliers.
• Ensures cost-effective implementation of the expansion of internal IT infrastructure.

 

Required Skills:

• Minimum 2 years of experience in invoicing
• Proven experience with SAP in invoicing processes
• Experience with Purchase Order (PO) creation and management
• Strong problem-solving skills and attention to detail
• Certifications such as ITIL or cloud certifications (AWS, Azure, Google) are an advantage
• Proven experience working with external partners
• Strong cross-functional collaboration and communication skills
• Ability to work independently as well as in a team environment
• Self-driven with the ability to operate autonomously and deliver results
• Ability to deliver high-quality outcomes with a strong focus on customer needs, adapting effectively in an agile environment with changing priorities
• Proactive mindset with the ability to identify and suggest process improvements
• Strong commitment to continuous personal and professional development

Essential Requirements:

• Business fluent in written and spoken English.
• Knowledge of written and spoken German is appreciated.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.