Customer Data Enablement Lead

Company Overview: Atreides helps organizations transform large and complex multi-modal datasets into information-rich geo-spatial data subscriptions that can be used across a wide spectrum of use cases. Currently, Atreides focuses on providing high-fidelity data solutions to enable customers to derive insights quickly.  

We are a fast-moving, high-performance startup. We value a diverse team and believe inclusion drives better performance. We trust our team with autonomy, believing it leads to better results and job satisfaction. With a mission-driven mindset and entrepreneurial spirit, we are building something new and helping unlock the power of massive-scale data to make the world safer, stronger, and more prosperous. 

Team Overview: We are a passionate team of technologists, data scientists, and analysts with backgrounds in operational intelligence, law enforcement, large multinationals, and cybersecurity operations.  We obsess about designing products that will change the way global companies, governments and nonprofits protect themselves from external threats and global adversaries.  

Position Overview: The Customer Data Enablement Lead will unlock how customers use data to make better decisions and uncover opportunities they didn’t know existed.

You’ll own how customers learn to think with and act on Atreides data — designing programs, content, and experiences that move them from “what does this data mean?” to “what can I do with it?” 

You’ll sit within Customer Success and work at the intersection of Product, Data, and GTM, building the enablement engine that helps every customer reach meaningful outcomes faster. 

Team Principles: 

At Atreides, we believe that teams work best when they: 

Remain curious and passionate in all aspects of our work 

Promote clear, direct, and transparent communication 

Embrace the 'measure twice, cut once' philosophy 

Value and encourage diverse ideas and technologies 

Lead with empathy in all interactions 
 

Responsibilities: 

Turn Data Into Action for Customers 

Design and deliver enablement that teaches customers how to use Atreides data to drive decisions, workflows, and outcomes 

Create use-case-driven learning paths (not feature walkthroughs) that show what’s possible with the platform 

Develop frameworks, playbooks, and examples that help customers operationalize data in their day-to-day work 

Build a Scalable Customer Education Engine 

Own onboarding and ongoing education programs from first login to advanced use cases 

Create multi-format training: live workshops, guided sessions, self-serve content, and embedded/in-product education 

Build a library of real-world examples, templates, and “recipes” that customers can adapt 

Deliver High-Impact Training Experiences 

Run live sessions for technical and non-technical audiences, translating complex data concepts into clear, practical guidance 

Facilitate workshops that help customers apply their own data to real business problems 

Adapt training to different personas (analysts, operators, executives) 

Drive Product Adoption & Expansion 

Identify where customers get stuck turning data into action — and solve for it through enablement 

Partner with Customer Success to accelerate time-to-value and deepen product adoption 

Contribute to expansion by showcasing advanced and high-impact use cases 

Close the Feedback Loop 

Surface patterns in customer questions, friction points, and unmet needs 

Partner with Product and Data teams to influence roadmap, UX, and data modeling 

Help shape how Atreides communicates the value of its data platform externally 
 

Required Qualifications: 

5-8+ years of experience in customer enablement, technical training, or customer success in a data-heavy or technical B2B product 

Strong ability to translate complex data concepts into actionable, intuitive workflows 

Comfort working with data platforms, analytics tools, APIs, or technical products 

Experience creating high-quality enablement content (videos, playbooks, tutorials, use-case walkthroughs, templates) that drives adoption and independence 

Strong track record of designing and delivering scalable enablement programs, including onboarding, workshops, and self-serve content 

Excellent facilitation skills — you can guide customers from theory → application 

Highly cross-functional — you collaborate naturally with Product, Data, and GTM teams 

 
Desired Qualifications: 

Background in data science, analytics, or technical consulting 

Experience at an early-stage or high-growth startup 

Experience building or scaling a customer education or enablement function from scratch 

Domain experience aligned with Atreides’ customers (e.g. defence and/or data-driven decision-making environments) 

Compensation and Benefits: 

Competitive salary  

Comprehensive health, dental, and vision insurance plans 

Flexible hybrid work environment  

Additional benefits like flexible hours, work travel opportunities, competitive vacation time and parental leave   

 
While meeting all of these criteria would be ideal, we understand that some candidates may meet most, but not all. If you're passionate, curious and ready to "work smart and get things done," we'd love to hear from you.