Customer Content Specialist (Tuesday to Saturday from 1:30 a.m. to 10:00 a.m. IST)

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Job Summary - Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process.

Key Responsibility areas:

• Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.).

• Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client.

• Calling clients to confirm order details and obtain any missing information.

• Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation.

• Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders.

• Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.

Qualifications & Experience:

• Bachelor's degree in journalism, PR, communications, English or related field,

• Preferred experience in writing or editing for news, publishing or public relations organization.

• As the face (or voice) to the client, imperative to have outstanding communication skills and ability to grasp clients' needs.

• Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands.

• Experience in client engagement and calling to confirm and pitch addons.

• Knowledge of the public relations and/or press release industry and of basic news values for a successful press release.

• Prioritizing which job needs to be handled next.

• Content acceptability and whether or not to escalate for further review.

• Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.