Customer Contact Management Trainee (Spanish and Portuguese speaker)

•
Location: Budapest – Sanofi Budapest HUB, Váci Greens

About the job

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
• Manage incoming customer calls and monitor new cases coming via email
• Aim for “first call resolution” practice especially for requests
• Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
• Support request/claim resolution process with additional data gathering and communication
• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates

About you

Experience:

• Ongoing university studies (active student status)
• Min. 30 -hour availability/week
• Previous experience in communication area is a plus

Soft and technical skills:

• Team player, able to work collaboratively with other Teams
• Organized and structured to execute tasks as per deadlines
• Attentive to details and works with precision
• Knowledge of Microsoft Office and expertise of MS Excel
• Good communication skills
• Ability to interact with customers in a professional manner
• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Well-inclined towards change and has the ability to work under pressure.

Languages: Excellent English and Spanish written and verbal, Portuguese language is a plus 

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• Flexible home office policy 
• You'll face challenging tasks with professional responsibilities
• Trainee training program opportunity
• Internship and thesis support
• Paid leave for trainees
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures & Sport Clubs)

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting.

Office of the Year 2025 – Evolution Award

Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding

One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025

Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers

Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver

Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver). 

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

#Sanofi #WeNeverSettle #PursueProgress #DiscoverExtraordinary #SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi_Budapest_Hub #Budapest #LI-EUR #LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!