Customer Concierge Executive (VIP Support) - December intake

Bjakcareer

Bandar Utama, Petaling Jaya, Selangor, Malaysia contract

Posted: October 19, 2025

Required Skills

Job Description

About the Role

We are hiring a polished, resourceful, and customer-obsessed VIP Customer Concierge to manage our highest-value customers. This is a premium support role that blends personalised assistance, problem ownership, and professional call + chat handling.

You will be the primary contact for VIPs - ensuring every interaction is fast, smooth, and exceptional.

Key Responsibilities

1. VIP Support

• Handle incoming calls and chats from VIP users with a premium service tone.

• Provide personalised service, anticipating needs where possible.

• Communicate clearly, professionally, and empathetically.

2. Ownership & Resolution

• Own customer issues end-to-end.

• Liaise with internal teams to resolve cases promptly.

• Ensure every VIP case is fully closed with satisfaction.

3. Service Excellence

• Deliver above-and-beyond service standards.

• Meet strict accuracy, response time, and etiquette expectations.

• Identify opportunities to elevate the VIP experience.

4. Relationship & Retention

• Build rapport and trust with VIP customers.

• Identify potential churn risks early and escalate accordingly.

• Collect VIP feedback and help shape our CX improvement.

5. Reporting & Quality

• Log cases clearly in CRM systems.

• Provide weekly updates on VIP trends and insights.

• Follow SOPs, compliance, and quality guidelines.

What We’re Looking For

• 2-4 years in premium customer service, concierge, client servicing, or VIP handling.

• Strong communication skills (phone, chat, written).

• Calm, confident, and solution-focused under pressure.

• High emotional intelligence and professional polish.

• Able to make independent decisions and take ownership.

• Willingness to work shifts or weekends based on VIP volume.

• Full work-from-office at 1 Tech Park, Bandar Utama.

• Minimum Diploma or Degree in any field.

• Excellent command of English and Bahasa Malaysia.

Preferred Traits

• High EQ & empathy

• Confident yet humble

• Detail-oriented

• Ownership-driven

• Polished service etiquette

Why Join Us?

• Be the face of our premium experience for VIP customers.

• Contribute to shaping our high-touch CX strategy.

• Grow into senior CX, QA, training, or concierge leadership roles.

• Competitive salary package aligned to the premium nature of this role.

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