Customer Claims Handler

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

We’re on the lookout for a passionate, driven, and eager Claims Handler to grow with our team in Halifax.

This is a great opportunity for individuals without prior insurance experience, but who are eager to learn and thrive in a dynamic environment within an Insurance company.

What you will be doing

• You will become a valuable member of an expanding Claims team, playing a crucial role in achieving the company's objectives.
• Taking calls and responding to customer queries via email.
• You will be responsible for handling FNOL- first notification of loss calls/claims for our motor customers and responding promptly to customer inquiries and routing customers to the best supplier.
• You will ensure excellent levels of customer satisfaction and provide professional customer support.
• You will be the person our customer speaks to in their time of need.

What you will need to be successful

• You bring a positive and proactive mindset, displaying enthusiasm for acquiring new knowledge and embracing challenges.
• You'll bring insurance or financial services experience, ideally within a call centre setting.
• You have an eye for detail and a flair for building rapport.
• You have the ability to multitask, set priorities and manage time effectively.
• We are looking for a dedicated and flexible individual to join our team. This position requires availability to work 37.5 hours per week. Our standard working hours include weekdays, evenings and weekends, and you will be expected to work a 5 out of 7 days per week with a shift schedule between 8 am- 9 pm.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend up to 3 days a week in our Halifax office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that’s just for starters!

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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