Customer Care Team Leader
Confidential
Posted: January 30, 2026
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Quick Summary
We are looking for a Customer Care Team Leader to join our Czech Customer Care team. The ideal candidate will be responsible for managing customer inquiries and resolving issues in a fast-paced environment. The successful candidate will have excellent communication and problem-solving skills.
Required Skills
Job Description
Company Description
Twisto, a Param Company, is a modern financial services provider in Central and Eastern Europe. With our app, people have full control over their payments - they can defer or split purchases, share expenses, pay invoices, or shop with virtual and physical cards. We deliver clarity, convenience, and fair exchange rates both at home and abroad. We are a company that keeps growing, innovating, and expanding our services to make everyday life easier for our customers.
Role Description
We are looking for a Customer Care Team Leader to join our Czech Customer Care team. In this role, you’ll lead, coach, and inspire a team of specialists to deliver an exceptional customer experience every day. You’ll be responsible for driving team performance, optimizing processes, and ensuring smooth daily operations within a fast-paced, customer-focused environment.
Main responsibilities:
• Lead, coach, and develop a team of approximately 10 Customer Care Specialists.
• Plan and manage shifts and resources to ensure top-notch customer experience and SLA achievement.
• Set clear performance standards and goals; track results and drive continuous improvement.
• Analyze team performance and identify opportunities for optimization or upskilling.
• Collaborate closely with other departments (Product, Operations, Risk, etc.) to improve processes and resolve issues efficiently.
• Take ownership of the full team lifecycle - from recruitment and onboarding to development, engagement, and performance reviews.
What we offer:
• 30 days of vacation plus 4 “Whatever Days” - take them whenever you need a break!
• Healthy lifestyle support - we offer a subsidized MultiSport card and plenty of office perks like fresh fruits, great coffee, chai latte, regular team events, etc.
• Discounted mobile plan and Twisto Premium, meal allowance.
• Hybrid work flexibility - we have an office in Karlin, but you can work from home occasionally as well.
• A friendly and informal atmosphere - we all know each other, skip unnecessary formalities (no clocking in), and yes, we’re a dog-friendly office.