Customer Care Supervisor

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

At efood, we are looking for a Customer Care Supervisor who doesn't just manage a team but inspires excellence. If you are a natural-born leader with a data-driven mindset and a passion for problem-solving, we want to hear from you.

You will be at the heart of our operations, working closely with the Head of Customer Care to shape our strategy and ensure that every  interaction is world-class.

What You’ll Do:

• Supervise daily operations and support Team Leaders to ensure the department runs smoothly.

• Collaborate with the Training team to identify coaching needs and mentor agents for better performance.

• Handle high-level escalations and resolve complex customer complaints or legal issues.

• Assist in developing and implementing new policies, ensuring they are effectively communicated to the team.

• Monitor shift schedules in coordination with the Workforce Associate to ensure optimal coverage.

• Identify areas for improvement in service delivery and suggest innovative solutions to enhance efficiency.

• Coordinate with other departments and participate in the recruitment process for new team members.

• 2+ years of managerial experience in a call center or high-volume customer service environment.

• Fluency in Greek and an excellent command of the English language.

• University degree in Business Management or a related field; an MSc is considered a plus.

• Advanced computer literacy, specifically in Excel, PowerPoint, and performance metrics.

• Proven leadership skills with the ability to motivate, multitask, and think critically under pressure.

• A data-driven mindset combined with strong empathy and communication skills.

• Adaptability and resilience in a fast-paced, evolving workplace.

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

Life @efood:

At efood, no day is the same as the day before!

 

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.