Customer Care Specialists

Idexcel3

Austin, TX, United States contract

Posted: December 5, 2016

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Quick Summary

Customer Care Specialists are responsible for providing exceptional customer service to clients, ensuring timely and effective resolution of customer inquiries and issues.

Required Skills

Customer Service Problem Solving Communication Empathy Documentation Performance Management

Job Description

About IDEXCEL, INC

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Position: Customer Care Specialists

Pay Rate: $13.25/HR

Austin, TX 78727

6 + Months

Job Responsibilities:

Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Sandra Taylor

571-267-4186

Sandra Taylor

571-267-4186

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