Customer Care Specialist with German and English

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

 

Responsabilities:

• Sales order & Claims creation 
• Maintenance of customer portal 
• Customer query handling related to TAT or amendments to orders   
• Disputes / Issue resolution and RCA   
• MIS reporting as needed  
• Responsible for & Understands Order Management Process

• Level of English B1 and level of German B2
• Previous experience on a similar position (at least 2 years)
• A very high level of Customer Orientation
• Should have Analytical skills.
• Order management – Prior Order Booking experience in Oracle
• Ability to work fact-based with high agility, accuracy and attention to detail
• Ability to determine and resolve root cause issues
• An understanding of business processes and controls
• Able to follow processes and provide “Best in Class” service and support
• Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
• Ability to work as an individual but also with other team members with minimum supervision once training is completed
• Good working knowledge in MS Office applications: Word, Excel, & PPT
• Good interpersonal and communication skills both written and oral

• evaluating relevance to the role / tenure of work-ex (gaps in work-ex will need to be justified) 

What we offer:

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• Food vouchers
• Regular shifts, Mon-Fri 
• Competitive salary + extra bonuses
• World-class on-the-job training
• Multisport card partially covered by the company
• You will become part of a recognized international market leader and can enrich your CV
• An ambitious corporate culture that encourages internal promotions and professional development
• Team building and social activities, volunteer participation, charity events and much more
• Apply and you will get the full broad information about your possibilities with us

All your information will be kept confidential according to EEO guidelines.