Customer Care Specialist Pharma

SYNTEGON

Bangkok, Bangkok, Thailand permanent

Posted: April 8, 2026

Required Skills

Job Description

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional  responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

• Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• Support the parts identification with technical teams
• Work with the purchasing team and factory to determine prices and delivery time
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Monitor the status and control schedule internally and externally to meet timeline
• Assist in maintaining correct master data
• Document and leverage important customer information across departments
• Follow up open quotes and inquiries
• Follow up payment
• Other assignments related to spare parts department

• Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written. Knowledge of other languages is an advantage
• Excellent in Thai communication
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues

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