Customer Care Specialist

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

What you’ll do

• Respond to customer inquiries via phone, email, and chat.

• Handle customer complaints, concerns, and product/service inquiries in a professional and empathetic manner.

• Provide accurate information about Trading 212 products, services, and policies.

• Resolve issues efficiently and follow up to ensure complete resolution.

• Document and track customer interactions and feedback.

• Collaborate with internal departments to resolve customer issues.

• Maintain a thorough understanding of Trading 212 products, services, and processes to provide accurate and detailed responses.

• Identify opportunities to enhance the customer experience and suggest process improvements.

• Assist in the development of FAQs, training materials, and customer self-help resources.

• Meet performance metrics, such as response time, customer satisfaction ratings, and resolution rates.

• Uphold company values by delivering a high standard of customer service and contributing to a positive team culture.

What you need to have

• A bachelors degree in a relevant field.

• 1-2 years of experience in customer service, support, or related field.

• Excellent verbal and written communication skills in English.

• Strong problem-solving, and conflict-resolution abilities.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Proficiency in using customer service software (CRM systems) and basic computer skills (MS Office, Google Suite).

• Strong attention to detail and organisational skills.

• Multilingual abilities are a plus.

What we offer

⦁ Challenges that will help you grow and realise your potential

⦁ Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth

⦁ Work with smart, spirited, helpful, high-performing colleagues with a common goal

⦁ An environment where nothing is set in stone

⦁ Appreciation for your talent and ideas

⦁ Generous remuneration package including annual bonuses

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates selected for an interview will be contacted.

We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools.
You may withdraw this consent or exercise your data protection rights at any time by contacting us.