Customer Care Representative (EMEA) CDD de remplacement

Confidential

Remote job permanent

Posted: March 3, 2026

Job Description

Founded in 2016, Livestorm allows companies to organize powerful end-to-end online meetings, webinars, and virtual events. Our web browser platform provides teams with all the workflows around video engagement to promote, host, and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front, and Revolut trust Livestorm for premium video engagement during their online events.

Mission

The Customer Care team's goal is to help our users through human and automated support. We keep our focus on offering personal, high-quality support in a timely manner to achieve high customer satisfaction. Therefore, we are looking for a Customer Care Representative to join our team, who is passionate about providing excellent care to our customers.

As Livestorm’s Customer Care Representative, you’ll be joining the Customer Care team, a crew of product experts willing to give great service. You’ll help customers in their day-to-day usage of the platform and be the proxy between our customers and the product team. You'll work alongside our fellow teammates based in both EMEA, Americas, APAC and will be reporting to Laura, our Customer Care Escalation manager.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our Team are located between Europe, Dominican Republic, US, Canada and Mauritius so we are looking for the best talent, no matter where you live.

In this role, you'll be responsible for:

• Help customers successfully use Livestorm

• Respond quickly to customer questions and requests through live chat and email

• Troubleshoot and help debug product features

• Come up with new content ideas or processes to help customers

• Provide detailed and accurate product feedback to the team

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