Customer Care Professional Merchant Servicing Team & German English Speaker

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Meaningful, rewarding work performed with integrity.

Here’s just some of what you’ll do in this role:

Deliver world-class customer service, whilst responding to Merchants inquiries and concerns
Build meaningful relationships with our Merchants through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Merchant and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate computer systems and applications to service our Merchants, and enable them to get the most from our online and mobile platforms
Document necessary information, such as payment details, Merchant change of details and change of address
Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications
Unique career journey shaped by your talent and curiosity

Highly proficient in German and English, with strong verbal and written communication skills especially in a business context
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Merchants
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Merchants
Strong interpersonal, communication, verbal, and written skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

Preferred Qualifications

Experience in a customer facing role or a phone contact center environment

Non-considerations for sponsorship: Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid arrangements
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.