CUSTOMER CARE EXECUTIVE

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 98,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Minimum educations STPM, Diploma or others.
• Minimum 5 years’ experience in documentations and well understand standard operating procedure.
• Good interpersonal skill and with good track record in the company.
• Has positive attitude to learn.
• Fluent in spoken Mandarin; written proficiency is an added advantage

• Show interest in company’s success.
• Able to coordinate and motivate.
• Able to understand and speak basic English and national language.
• Good communication and interpersonal skills.
• Able to build trust, respect and confidentiality.
• Acts quickly and decisively; able to make tough calls.
• Creative and Innovative
• Teamwork.
• Integrity.