Customer Care Executive

Teleport

Chatuchak, Bangkok, Thailand Hybrid permanent

Posted: June 9, 2025

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Quick Summary

A Customer Care Executive is responsible for providing exceptional customer service to merchants and consumers in Bangkok, Thailand, with a focus on technical and soft skills development.

Required Skills

Customer Service Communication Escalation Management Training Follow-up Logistics E-commerce Communication Channels

Job Description

• Respond to customer queries promptly and professionally
• Communicate solutions and information to merchants and consumers effectively
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills
• Ensure timely follow up and ensure exceptional service to meet the overall business goals

Requirements:
• Will be required to work rotating shifts, including weekends and public holidays
• Good to have previous experience in providing exceptional customer service
• Strong background in logistics, both air and road transport is a plus
• Experience in e-commerce and start-up environments will be highly advantageous
• Proficiency in using various communication channels such as E-mail, Chat, and Social Media
• Fresh grads are welcome to apply
• English proficiency is a MUST

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