Customer Care Agent

We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis. 

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

Starting Salary - £12.71 per hour

Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)

5.5% Pension Contribution

Working Hours

Part Time :

1x Monday - Friday 11-3

2x Tuesday-Thursday 9-5/10-6

Leave

22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours)

AL increases to 25 days within 5 years' service

Enhanced bereavement, sickness and maternity / paternity leave

Benefits

Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts

2 company-wide events per year & regular team socials

A focus on training, development & career progression

£1000 for successful employee referrals

A modern, social office environment & facilities

Access to discounted Mortgage & Insurance Services

The Role

Provide excellent care & communication to customers contacting Auger

Handle incoming calls and emails promptly, answering simple queries related to our services

Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed

Maintain clear records of incoming correspondence on our claim files

What skills are we looking for?

Excellent verbal and written communication, enabling you to convey information clearly and professionally

A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality

A passion for customer care and an empathetic approach

Strong teamwork attributes and a desire to help colleagues

Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly

You'll be a great fit for Auger if:

You are great at caring for customers

You are confident in finding solutions and overcoming unforeseen challenges

You take pride in the high standard of your work

You are enthusiastic, self-motivated and like to take ownership

You are looking for a stable place to build a long-term career

You have a clear DBS

Our interview process

Stage 1 - Short 15 min phone call with our HR team

Stage 2 - Interview with management at our HQ

For further information please visit our website;

www.auger.co.uk