Customer Care Agent

Spendesk

Location not specified

Posted: February 9, 2026

Required Skills

Job Description

About the Role

We’re looking for a Customer Care Specialist who is passionate about delivering exceptional customer experiences. You’ll be the face of our support team, helping users get unstuck quickly, advocating for their needs internally, and continuously improving our processes and knowledge. This is a hands-on role focused on high-quality troubleshooting, clear written communication, and proactive collaboration with Product, Engineering, and Operations.

Key Responsibilities

In this role, you will:

Own customer conversations across email and live chat, from first response to resolution, with a focus on clarity, empathy, and speed.

Troubleshoot functional, account, and configuration issues; reproduce bugs; and collaborate with various stakeholders for escalations and fixes.

Monitor and meet team SLAs and quality standards (first response time, time to resolution, CSAT, Quality Assurance).

Maintain and improve macros, and internal runbooks to drive self-serve resolution and consistency.

Identify recurring issues and surface insights that inform product improvements and UX fixes.

Partner with Care Operations and BPO teams to align on process and quality, ensuring consistent customer experiences.

Contribute to incident communications during outages or degradations, coordinating updates and resolutions.

Champion the voice of the customer (VoC) in cross-functional forums and participate to continuous improvement initiatives.

Skills & Attributes

2+ years in customer support for a SaaS, fintech, or similar product-led company.

Outstanding written communication in English and French; additional languages (especially German) are a plus.

Collaborative mindset and strong team spirit.

Strong troubleshooting mindset: ability to break down problems, test hypotheses, and clearly document steps and findings.

Empathy and patience under pressure; you keep users informed and confident even when issues are complex.

Familiarity with modern support and collaboration tools (e.g., Zendesk/Intercom, Jira, Salesforce, Notion, Slack).

Process-oriented, with experience improving documentation and quality standards.

Strong sense of ownership: you make sure to handle ticket resolution and satisfaction.

Nice to have:

Experience in spend management, payments, cards, invoicing/AP, or expense workflows.

Knowledge of KYC/AML, chargebacks, or payment rails.

Experience in B2B.
As we are an international team, please submit your application and CV in English.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.