Customer Billing Manager

Join Our Team as a Customer Billing Manager

We’re looking for a confident, detail‑driven leader to take charge of our Customer Billing Team, the engine behind accurate monthly billing for both residential and commercial customers. This team plays a vital role in supporting our wider Customer and Client Experience functions, ensuring customers receive clear, timely bills and that any billing‑related enquiries are resolved with care and precision.

As our Customer Billing Manager, you’ll lead a dedicated group of three Billing Analysts, a Billing Support Analyst, and a Senior Credit Controller. You’ll be the driving force behind accurate billing, smooth processes, and continuous improvement, acting as a key point of escalation for both customers and clients. Your leadership will help shape a high‑performing team that delivers exceptional service and supports the business in meeting its financial and operational goals.

Location and working hours:

Full-time position (37.5 hours per week).

Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.

Required skills and attributes:

Ability to demonstrate knowledge and experience in the utilities industry.

Ability to analyse billing data and produce actionable insights.

Proficient in Microsoft Excel to an intermediate level.

Knowledge of credit control processes in a regulated industry.

Previous experience in line management, supporting and coordinating daily activities.

Exceptional verbal and written communication skills both with internal teams, clients and B2C customers.

Effective time management and organisational skills.

Benefits:

Salary:  Competitive salary based on knowledge, skills and experience

Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme: Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating.  With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values: 

Community

Innovation

Excellence

Sustainability