Customer Assurance Analyst

A Customer Assurance Analyst ensures that client assurance inquiries are addressed accurately and promptly, aligning responses with interpersonal risk appetite and compliance standards. The role requires attention to detail, excellent interpersonal skills, and the ability to handle sophisticated documentation under tight schedules Role Expectations: Serve as the first point of contact for customer security, risk, and compliance RFIs (Requests for Information). Deliver documentation, evidence, and responses for due diligence and assurance queries. Help the team curate and maintain standard response libraries and artefacts. Support the completion of due diligence questionnaires, leveraging approved templates and artefacts. Ensure all responses are accurate, timely, and compliant with internal policies Escalate complex or novel queries to subject matter experts or managers as needed. Skills & Competencies: Strong written and verbal communication. Attention to detail and accuracy. Understanding of security, risk, and compliance frameworks (e.g., ISO, SOC, DORA). Analytical and problem-solving skills. Ability to work with workflow tools (e.g., ServiceNow, Trust Centers, Loopio ). Collaboration and teamwork. Customer-centric mindset. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.