Customer Associate (0-2 years Exp ONLY)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Summary:

• Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
• Act as the primary point of contact for research participants, ensuring a high level of customer service.
• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
• Identify and escalate process improvement opportunities and potential risks related to panel management.
• Ensure compliance with market and legal requirements for panel operations.
• Work closely with local and international teams to ensure smooth panel operations.
• Other analogue functions

Job Responsibilities:

This role will be responsible for managing the Nielsen panels, maximizing new conversion and retention rate of panel size through inbound marketing and support communication.

 

• Bachelor Degree in Business/Marketing-related preferred
• 2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies.
• Language: Fluent in English with excellent verbal and written communication skills.
• Technical Skills: Confident in using computers and office applications (Microsoft Office/Google Suite).
• Analytical Abilities: Strong attention to detail with the ability to identify patterns and trends in data.
• Interpersonal Skills: Friendly, open, and a strong team player with a customer-focused mindset.
• Initiative: Self-starter with the ability to work independently and proactively suggest improvements.
• Industry Knowledge: Interest in media, market research, and digital developments.
• Time Zone Flexibility: Willing to work in the Australian time zone (AEST).

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