Customer and Admin Support Associate (UBN01272026)
Confidential
Posted: January 30, 2026
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Quick Summary
Customer and Admin Support Associate is a key role that involves providing high-quality customer support to clients, ensuring seamless and efficient operations.
Required Skills
Job Description
About Us
Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.
About the Role
We are looking for a dedicated Customer and Admin Support Associate to join our team. In this role, you will play a key part in maintaining a high standard of support to our clients. The goal is to be as responsive as possible to all questions and concerns the team receives. If you enjoy engaging with people and keeping things organised, we’d love to meet you!
Key Responsibilities
Troubleshoot customer problems, identify the root cause of issues, and use tools and resources appropriately to determine resolutions.
Serve clients by responding to their chat and email inquiries
Provide excellent customer service to build high levels of customer satisfaction.
Process a minimum of 50 to 60 ticket inquiries daily.
Maintain and update customer records and accounts.
Provide high-level support by following policies and procedures.
Assist with invoicing and other admin tasks.
Other Responsibilities
Make necessary process suggestions and improvements which can help the team.
Contributes to team effort by accomplishing related results as needed.
Perform other related tasks and duties that may be assigned by the client later on.
About You
At least 5 years of work experience in a professional platform.
Strong customer/client services and administrative experience is a must.
Strong problem-solving abilities and lateral thinking.
Great interpersonal skills and ability to foster relationships through spoken and written communication.
Ability to maintain bespoke and professional conversations.
High attention to detail and grammatical accuracy is a must.
Positive mindset and upbeat personality.
Fun-loving attitude.
Buddle Benefits Included
Health insurance
Internet allowance
KPI incentive program
Fortnightly virtual happy hour
Annual group offsites
Finer Details
Schedule: TBD
Start Date: TBD