Customer Affairs Specialist

Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.

What we offer:
• IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

Purpose of Position:
• Support in managing technical requests and verifying compliance of IRCA products across all target markets (EU/APAC). She/he will be responsible to ensure that the company strictly follows government rules and regulations, with extensive interaction with regional and national regulatory agencies. The specialist is expected to keep his company updated on regulatory policy and procedural changes.

Description of Main Activities/Responsibilities::
• Assess and verify raw materials used in IRCA products including supplier updates that may impact IRCA products to meet Food Regulations across EU/US and APAC.

• Responsible for label template creations for commercialized products and ensure labels are in compliance across all target markets (EU/US/APAC).

• Maintain regulatory data readiness and integrity in IRCA systems.

• Work closely with category technologist and supply quality on existing and potential suppliers and provide regulatory inputs related to specific raw material category.

• Keep abreast with regulatory updates that will impact our products and communicate to stakeholder to ensure existing products are in compliance with the new regulation.

• Able to write, concise but detailed and easy to understand regulatory horizon scanning and regulatory strategies that could support business growth.

Requirements::
• Education: Degree in Food Science and Technology

• Professional Skills: Must have: supplier and customer technical relations and Regulatory knowledge of EU, US, APAC, Middle East and Africa countries; Nice to have: Religious certification (Halal, Kosher)

• Experience: At least 2 years in food regulations and in checking raw material and product compliance across EU, US, and APAC markets (either B2B / B2C).

• Language Skills: Proficiency in English; other European language nice to have

• Computer Skills: Good ability to use MS Office and its standard tools; Common knowledge on data management software

• Behavioural Requirements:

• High attention to detail and Accuracy

• Critical thinking and Problem-solving

• Communicates effectively and has exceptional written and verbal communication skills

• Reliable, flexible and eager to learn

• Multi-tasking, organizational and time management