Customer Advocate/Health Insurance

For 60 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary assignment Customer Advocate/ Health Insurance position for a large insurance company in Albuquerque, NM.

This position involves working in a call center environment.

Customer Advocates are responsible for handling questions regarding member benefits and claim status. Must be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.

Must be able to perform call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Must accurately document all interactions.

Must be able to achieve specific and measurable call center metrics (i.e. customer satisfaction and average handle time).

Ability to communicate positively with team members, membership, and/or providers.

HS Diploma or equivalent.

1 or more year(s) experience in customer service role.

Strong written, verbal and organizational skills.

Medical Terminology and insurance experience is helpful but not required.

Experience meeting goals and deadlines.

Must be comfortable navigating multiple computer applications.

Additional Details:

Must be available from 7am –7pm.

Start Date: April 25, 2016.

Monday through Friday hours. No nights or weekends required.

8 weeks of training is provided (cannot miss one day of class).

Must be dependable and flexible.

This position is recruited for by a remote Kelly office, not your local Kelly branch. 

To be considered for this position, you must submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position at JINE044@KELLYSERVICES. COM; however your resume must be received via the “submit” resume button included within.