Customer Advocate
PartneredStaffing-KellyServices
Posted: March 9, 2016
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Quick Summary
Customer Advocate role involves providing exceptional customer service to clients, resolving issues, and ensuring customer satisfaction.
Required Skills
Job Description
Kelly Educational Staffing is the largest provider of substitute teachers nationwide. We are a full service, cost savings solution for all your educational staffing and placement needs ... and so much more. We can even help with the management and placement of your non-educational staff such as office clerical, administrative, food service, janitors, school nurses ... you name it, our staffing services cover it.
Customer Advocate
Abilene, TX
$11.66/hour
Kelly Services Inc. is currently seeking to place multiple Customer Advocates in temporary to hire opportunities for Blue Cross Blue Shield in Abilene, Texas.
Description:
Under supervision, this position is responsible for working on the phone all day in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
Details:
Pay Rate: $11.66/hour
Type: Temporary to Hire
Start Date: April 25, 2016
Work Hours: 7:00AM-8:00PM (8 hour shift)
OT may be required
Work Days: Monday-Friday- Some Saturdays may be required
Must successfully complete 8 week training period without absences
IMPORTANT INFORMATION: This position is being recruited for by a remote office, not your local Kelly branch. To be considered for this position, you must submit your resume online. If you have questions regarding this position, you may contact Jinky at JINE044@KELLYSERVICES. COM.
Job Requirements:
High school diploma or GED
6 months customer service experience OR 6 months office experience
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
Preferred Job Requirements:
9 months customer service experience
Knowledge of medical terminology and anatomy
Proven ability to learn quickly and adapt to change
Referral preference given to applicants able to take and meet testing criteria
Bilingual
Why Kelly?
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:
• Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
• Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
• Service bonus plan
• Holiday pay plan
• Weekly electronic pay options
• Free online training campus available
• Exclusive online employee community
• Employee assistance program (EAP) available at no cost
• Corporate discounts
• Transportation spending accounts
To be considered for this position, you must submit your resume to jusb479@kellyservices. com
Due to the high volume of responses anticipated, only qualified candidates will be contacted.