Customer Advocacy Manager

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the position:

We’re looking for a passionate, customer-obsessed Customer Advocacy Manager to join our growing marketing team. In this role, you’ll build meaningful, long-term relationships with Netskope customers ensuring they feel heard, supported, and proud to partner with us while driving continued awareness, trust, and growth for Netskope through global advocacy and engagement programs.

You’ll lead initiatives that celebrate and elevate customers, bring their stories to life across channels, support speaking and event opportunities, and partner with sales and leadership to deepen executive-level relationships. This is a high-impact role where you’ll help our customers shine while amplifying Netskope’s presence and influence in the industry.

Responsiblities:

• Build and manage a pipeline of customer stories, owning the process from inception through amplification. This includes developing references, case studies, speaking engagements, pull quotes, videos, media interviews, press releases, analyst engagements, podcasts, and testimonials.

• Develop a robust customer advocacy network across all levels of the account—from practitioners to executives. Partner closely with sales and customer success while building direct, trusted relationships with customers to identify and nurture advocates across key industries and global / regional brands.

• Create and amplify customer stories across multiple channels, including web, social, events, press, and analyst programs. Collaborate with sales enablement, campaigns and global and regional marketing teams to ensure stories are effectively shared and utilized with both internal and external audiences.

• Develop and deliver programs that educate our customers on the full capabilities of the Netskope One platform, working hand in hand with other teams focused on upsell, retention, executive programs and advisory boards, and customer success.

• Support the expansion of an executive sponsorship program, strategically matching our executive leaders with key customer stakeholders to foster deeper relationships, and elevate their knowledge of the Netskope One platform.

• Organize and facilitate customer involvement in events (including hybrid formats), panel sessions, and conference presentations to amplify their voices and expertise.

• Elevate our reference program focused on the customer reference database and program enhancements (AI & automation), ensuring efficient operations and continuous improvement.

• Grow Netskope's presence on third-party review sites (such as Gartner Peer Insights), assisting with internal campaigns to drive positive ratings and maintain a strong competitive position.

• Own and scale a customer referral program, partnering with sales and marketing to drive participation and adoption, while tracking and reporting on KPIs such as referral volume, pipeline influence, revenue impact, and deal acceleration.

• Plan and execute customer recognition programs, including awards, “surprise and delight” initiatives, and other appreciation initiatives

• Collaborate seamlessly with cross-functional teams including Sales, Customer Success, Marketing, Operations, and E-staff to deliver a world-class customer advocacy and marketing program that aligns with business objectives.

• Track, and report on customer advocacy KPIs, including reference utilization, referrals, pipeline and revenue influence, content performance, customer advocacy engagement, and program ROI, using insights to optimize programs and demonstrate business impact.

Requirements:

• 5+ years in customer advocacy, customer marketing, and/or executive programs

• Self-starter with proven experience managing, and scaling highly visible customer programs

• B2B experience required

• Fast-growth SaaS company experience strongly preferred

• Security, Networking, or general technology industry experience preferred

• Managing customer advocacy, involved in supporting a user conference, and/or executive programs and advisory boards is a big plus

• Proven experience working on a daily basis with sales leaders and fellow subject matter experts to ideate, generate, and execute customer advocacy strategy, content ideas, and deliverables with measurable value to business outcomes

• Operates effectively in a high-volume, fast-paced environment, and can succinctly and convincingly communicate strategy to different stakeholders

• Comfortable managing deadlines with stakeholders in multiple international time zones, and advancing decisions from collaborative groups with many workstyles and viewpoints

• Passion for understanding customers and creating stories that highlight their business impact and thought leadership

• Travel 10-15%+, including being comfortable visiting customer sites and onsite management of customer-focused events

• Knowledge with CRM systems, project management, and reference management systems including: Salesforce, Asana, Sendoso, Slap5 or equivalent customer reference database experience is a plus

Education:

• Bachelors degree preferred.

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Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range
$69,000—$140,500 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.