Customer Advisor, Sell-to-Clutch

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team

What you’ll do:

• Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 60 calls daily.

• Act as the main point of contact for individuals looking to sell their vehicles to Clutch.

• Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers.

• Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation.

• Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed.

• Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing.

• Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software

What we’re looking for:

• Education: Minimum High school diploma or equivalent

• Experience: 2-3 years of customer service or sales experience required

• Stoked about disrupting and redefining an age-old industry and a drive to win

• Willing to work weekend and evening shifts

• Must be comfortable working 100% on-site. (210 12th St, New Westminster, BC V3M 4H2)

• You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.

• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.

• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.

• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• OTE: $70,000

• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)

• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].