Customer Advisor Danish or Norwegian, Warsaw Poland

Cross Border Talents

Warsaw, Masovian Voivodeship, Poland permanent

Posted: October 9, 2024

Job Description

Tasks: • Perform inbound calls, chats in Danish • Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client. • Change the reservation both in time and destination, change of personal data • Handle special service requests (wheelchairs, special assistance, animals) • Deal with cancellation and refund of tickets • Help in purchasing airline tickets and handling different payment methods. • Support customers with travel difficulties.

Requirements: Requirements: • Danish - C1 (both spoken and written) • English – B2 • Excellent technical skills (MS Office, Browsers, general computer skills) • Positive energy, enjoy communicating with customers and colleagues • Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits: What do we offer you? • Work for the largest, well-known Nordic 5-star airline - SAS • Fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy. • Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments • Salary: 9550 PLN gross • Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance) • Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00 twice a month working Saturdays & Sundays. • Private medical care (Luxmed) • Group insurance program, sports, and leisure program • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential. • Training and development programs. • A very dynamic and international work environment with plenty of career opportunities. • Social activities, events, and celebrations. • Multinational environment.

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