Customer Acquisition Sales Manager

Confidential

Austin, Texas, United States permanent

Posted: April 28, 2026

Job Description

We are hiring a Customer Acquisition Sales Manager to replace an existing leader and continue driving momentum across our AMER new business segment. This role leads a team of 4–5 Account Executives focused exclusively on mid-market and enterprise new logo acquisition. You will own execution, performance, and discipline across inbound and outbound motions while strengthening enterprise positioning in competitive ITSM, ITAM, and cybersecurity markets.

In year one, success means building a structured, high-performing acquisition engine grounded in SPICED, MEDDPICC, Salesforce forecasting discipline, and AI-powered sales execution — with measurable improvements in conversion rates and deal velocity.

Key Responsibilities:

Customer Acquisition Strategy

• Develop and execute a new business acquisition strategy across mid-market and enterprise accounts in AMER

• Define territory segmentation and target account strategy to accelerate enterprise pipeline growth

• Strengthen competitive positioning within ITSM, ITAM, and cybersecurity markets

• Partner cross-functionally with Marketing, Product, and Partnerships to align go-to-market execution

Pipeline Management & Conversion Excellence

• Build and inspect pipeline rigorously using SPICED and MEDDPICC frameworks

• Improve funnel conversion rates, sales cycle velocity, and deal quality

• Lead complex deal reviews, negotiations, and commercial structuring

• Maintain strong Salesforce CRM hygiene, forecasting accuracy, and outbound execution using Outreach and LinkedIn Sales Navigator

Performance Monitoring & Forecasting

• Deliver accurate weekly and monthly forecasts to the SVP Sales AMER

• Track and optimize key acquisition metrics: pipeline coverage, close rate, ACV, sales cycle length

• Leverage AI tools for pipeline analysis, coaching insights, and sales productivity improvements

• Align acquisition metrics with broader AMER revenue objectives

Team Leadership & Development

• Lead, coach, and develop a team of 4–5 Account Executives in Austin

• Run structured 1:1s, performance reviews, and deal inspections

• Coach consistently to SPICED and MEDDPICC qualification standards

• Champion practical adoption of AI tools in prospecting, call preparation, account research, and follow-ups

• Build a culture of accountability, competitiveness, and continuous improvement

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