Customer Accounts Advisor

Jobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Aarons

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Job Title: Customer Account Advisor

Job Family: Company Stores

The salary range for this role is $12.25 to $13.00.  This position is also eligible for incentive pay based on performance.

 

FLSA Status: Non Exempt

Job Code: 176 & 136

Date Created/Updated:  December 2016

Summary: 

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

 

• The Acquisition and Maintenance of Customers

• Protect Company assets

• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone

• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals

• Document all customer appointments in the store computer system

• Maintain updated customer information

• Assist with merchandise returns and customer deliveries as directed

• Perform responsibilities of the Customer Account Manager when directed

• Safely operate company vehicle

• Load, secure and protect product in company vehicle

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

• Complete and maintain weekly vehicle maintenance sheet and route sheets daily

• Assist the Sales Team as needed

 

Education and Experience:

• High School diploma or equivalent preferred

 

Required Skills and Competencies:

 

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds

• Good communication and interpersonal relationship skills

• Strong telephone etiquette

• Good organizational skills

• Professional groomed appearance