Customer Account Representative

At Lumina Agency Inc, we are committed to driving growth through innovative strategies and meaningful client relationships. Our team thrives on collaboration, forward-thinking ideas, and delivering measurable results. We provide a dynamic environment where individuals are empowered to develop professionally while contributing to the success of a rapidly growing organization.

We are seeking a polished and detail-oriented Customer Account Representative to join our team in Lawrence, MA. This role focuses on managing client relationships, ensuring satisfaction, and supporting account operations with a high level of professionalism. The ideal candidate is organized, communicative, and driven to deliver exceptional service.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client needs and provide tailored solutions
• Coordinate with internal teams to ensure timely and accurate service delivery
• Monitor account performance and provide regular updates
• Handle inquiries and resolve issues in a professional manner
• Maintain accurate records of client interactions and transactions

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and collaboratively
• Professional demeanor and client-focused attitude
• Proficiency in basic computer applications and data handling

• Competitive salary
• Growth opportunities within the company
• Professional development and skill-building environment
• Supportive and collaborative workplace culture
• Stable, full-time position with consistent schedule