Customer Account Manager – SME and MSME

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of Customer Account Manager – SME and MSME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest growing area in the business.

This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Sales Manager.

 

Your key responsibilities day to day will be…

• Making daily calls to aligned customers
• Retain and renew customer contracts
• Upselling into customer accounts
• Driving cross-company referrals
• Developing learning of Radius’ product portfolio with the ability to fully explain features and benefits of our products.
• Working closely with key partners across the major networks.
• After-sales service to ensure customers are satisfied.

• Using various CRM systems to extract data from and keep them up to date
• Common trend analysis

• 5 GCSE passes
• A-Level or equivalent
• 2+ years in a customer-facing environment (preferably Sales)

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. 

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. 

Our benefits:

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment. 

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.