Custom Programs Coordinator

Responsible for coordinating Programs, taking leadership and assuming responsibility for ensuring that assigned programs run smoothly and are planned in a timely and consistent manner, serving as the main contact person for program participants.

Tasks:

Assist with planning, delivery and post-delivery program follow-up.
Work with the academic director and program director to create the agenda.
Coordinate and organize all program logistics.
Monitor program budget, expenditure, billing, receipts and forecasts.
Resolve participants’ issues and respond to inquiries from leads, participants, faculty and visitors over the phone and in person.

Education and Experience

University degree or equivalent preferred, plus experience in an office environment.
Strong computer skills. Experience with Microsoft Outlook, Word, Excel, and PowerPoint required.
Bilingual (English/Spanish).

Key Competencies

Customer service skills
Work in a team approach
Organizational skills
Problem solving
Willingness to learn
Ability to handle multiple tasks simultaneously, meeting deadlines and anticipating needs; positive service attitude.
Proactive with good attitudes (when performing tasks and when interacting with people)
Results orientated, highly motivated to achieve objectives, both individually and as part of a team
Attention to details: the candidate must have the necessary characteristics and style of working related to an Institution where search for excellence and customer centric are very important and differentiating elements
Excellent interpersonal oral and written communication

Special Work Schedule Requirements

Some programs and events might require working overtime which will be compensated (overtime hours will be recovered in other moments of the year).
Some travel required.