CSM Team Lead (Customer Success Corporate) Interim (f/x/m) - Berlin based

Hello there, people at Telus Health are happy to greet you:
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face-to-face short-term counseling services to our clients.
We are now looking for an interim CSM Team Lead (Customer Success Corporate) for an 18-month term with the possibility of becoming permanent depending on business needs.

Role overview
You’ll lead and grow our Corporate Customer Success team, driving revenue-centric decisions, optimizing internal processes, and ensuring excellence in client experience across our corporate portfolio.
You will collaborate deeply with cross-functional teams—including Product, Sales, and Technical departments—to unlock opportunities, shape strategy, and champion customer success across the organization.

How you will spend your time::
• Lead, guide and coach Customer Success team members to ensure top-tier client experience and professional growth
• Understand and own the corporate customer portfolio and its opportunities, ensuring strategic development and expansion
• Drive revenue-driven decisions, representing customer insights and success priorities in cross-departmental product discussions
• Build strong relationships and a network across the organization to improve internal alignment, communication, and solutions delivery
• Support growth and learning of team members through mentorship, feedback, and professional development initiatives
• Streamline Customer Success processes to enhance operational efficiency and scalability
• Serve as a trusted point of escalation for client challenges and partner with teams to proactively address issues and deliver solutions

What you should bring to the table::
• 4–5 years of experience in a client-facing team within a revenue-driven organisation
• 2–3 years of experience in a leadership or team lead role
• Proven track record of growing a client portfolio and driving customer success outcomes
• Experience working with cross-functional teams, especially with Product and technical departments
• Tech savvy with strong CRM experience and comfort working with tools to manage pipeline and customer data
• Experience with SaaS organizations (ideally in scaling environments)
• Not from a purely service-focused organisation (we prioritize experience in revenue-oriented, product/integration-led contexts)
• C1 level German required (fluent written and spoken) - many of our clients are German speaking and high level of German language skills is crucial for success in this role. Any other language is a plus.

Interview process:
• Video call with a recruiter
• Interview with Hiring Manager 
• Panel interview (cross-functional stakeholders)
• Meet the team (informal conversation)

What we offer::
A sneak peek into your benefits:• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using our app!)
• Subsidy for your UrbanSportsClub membership
• 70 EUR monthly cashback to cover daily expenses
• 500 EUR yearly personal learning and development budget
• Self-development days allowance (workshops, conferences, training sessions etc.)
• Team events and company events
• Referral bonus for employees
• Corporate benefits
• Employee Assistance Programme (EAP) for mental well-being

Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.

What we stand for:• Customer First: We create meaningful, human connections to improve outcomes for our customers and our communities, powered by our world-leading technology, collective ingenuity and culture of caring.
• Embrace Change: We challenge the status quo, experimenting and taking calculated risks to differentiate ourselves from our peers and deliver consistently leading results.
• Grow Together: We welcome everyone to bring their whole self to work, appreciating our uniqueness and always standing together as one team.

We're happy to consider candidates who already have the right to work in Germany or can secure it independently (for example, through a Blue Card, Opportunity Card, Dependent Visa or so on). However, kindly note that we’re currently unable to provide additional visa sponsorship or relocation assistance.