CS Technical Content Writer (6 months FTC)

Your career as a CS Technical Content Writer at Booksy will give you the opportunity to own the entire knowledge ecosystem for our global Customer Success team. You won’t just be writing "content" - you’ll be the architect of the information that empowers our users to thrive and enables our agents to provide world-class, efficient support.

Working within the Global CS Excellence team, you’ll split your expertise between our external Help Center and our vital internal Knowledge Base. You’ll be the one translating complex product engineering into human-friendly solutions, whether you're building the standard operating procedures (SOPs) that keep our global teams aligned or drafting high-pressure messaging during a service outage.

Requirements:
Essentially, to ensure you succeed in this role you’re going to need:

• Proven, hands-on experience in technical writing, support content, or copywriting, ideally within a fast-paced SaaS environment; a background in Customer Success or Support is a major plus.
• The ability to quickly learn the "how" behind our product and explain it to others using simple, jargon-free language.
• A track record of producing clean, error-free copy under tight deadlines, particularly during active service incidents.
• Demonstrable, repeated experience managing Help Centers or Internal Knowledge Bases (like Zendesk or Salesforce).
• A disciplined approach to content management, including version control, formatting, and link audits.
• Excellent interpersonal skills with the ability to influence others and build trust across multiple global teams.
• Fluent command of English, with the ability to maintain a consistent "Human-to-Human" tone across both internal and external channels.

Benefits:
Some of benefits we offer are:

• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.
• Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

____

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

___

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.