Cross-Functional Program Delivery, Sr. Director

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Digital Enterprise Technology (DET) Program Delivery team is seeking an experienced Director/Sr. Director, Cross-Functional Program Delivery manager to lead the end-to-end delivery of strategic initiatives that will span across technology, product, and business teams. The type of programs being managed will be instrumental in enabling Salesforce’s agentic transformation thru technical delivery orchestration, and in partnership with business process evolutions.  

This role requires a hand-on approach for the planning, execution and delivery across a complex organization matrix, leveraging best practices in building operational program structures, communication models for transparency, risk management and enabling key decision making frameworks across executive leadership, while also adapting for efforts on our Salesforce on Salesforce model, emerging technology programs and engineering roadmap priorities to deliver on our Agentforce 360 vision.  

This is an advanced level, hands-on IC role requiring a seasoned professional who is experienced in bringing large scale deliveries to success, with autonomy, and is an exciting opportunity to be a part of a newly formed, cross-functional program delivery team, within the centralized Delivery Assurance and Operations (DA&O) DET pillar. 

This is an office-flexible role for San Francisco, CA, and New York, NY, Atlanta, GA, Indianapolis, IN.

Your Impact:

• Execution and delivery of strategic, technical initiatives that span across multiple pillars and organizations 

• Iteratively develop comprehensive timeline for planning, requirements delivery, solutioning, testing/UAT, systems reliability, compliance, business change enablement and overall launch readiness

• Orchestration and connectivity assurance of the various technical components required to support business value enablement

• Define appropriate communication model for Technical, Product and Business leadership at all levels 

• Risk management of delays, resource constraints, decisioning needs and overall timeline impacts

• Ensure readiness of pre and post launch postures from both technical and business perspectives

• Collaborative buildout of cross-pillar operating models

• Build alliances with key TPM and PMO leaders to ensure trusted working relationships and effective ceremonies for continuous alignment and clarity of change management

• Influence, lead and motivate accountabilities and shared ownership of overall program success

• Drive critical conversations across leads in both technical and business discussions, ensuring appropriate decisioning and outcomes

• Accountable as the Program Delivery sub-pillar within the centralized Delivery Assurance and Operations team

• Align with Portfolio Management team on strategic roadmap priorities, DET investments in longer term efforts and ensure program delivery success of high profile initiatives

• Partner with Operational Excellence on execution of impactful business process enhancements, and in Product Delivery for overall product operations process integration.

• Ensure Systems Reliability engineering inclusivity with technical launch readiness activities leading up to large scale launches. 

Minimum Requirements:

• Bachelor’s degree in Computer Science, Engineering, or similar technical field preferred

• Deep experience in leading large scale technical initiatives

• 10-12+ years of experience in technical program management

• 6-8 years of senior program management experience, including executive leadership alignment, communication, and presentation skills

• 5 years experience in managing programs leveraging modern release and deployment tooling and methodologies, enterprise application development, distributed cloud-based microservices and backend data platforms for processing and analytical frameworks

• 5 years of people management experience (engineering, product, operations, or program) is a plus

• Strong experience in managing programs serviced via cloud computing environments, utilizing modern tooling and methodologies that support highly available, resilient, cost-effective and cloud-native architectures.

• Strong experience working with data engineering and analytics teams is a plus

• Business Process management is a plus, including process and workflow discovery and change management

• Solid command of project methodologies (e.g. Waterfall, Agile, Lean, Kanban)

• Experience using project planning and PLM tools (Jira, Smartsheet, Asana, Monday)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 192,600 to CAD 242,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.