Croatian Speaking Travel Support agent for Booking.com - Work In Greece

Mercier Consultancy

Greece Remote permanent

Posted: March 25, 2026

Required Skills

Job Description

Mercier Consultancy is excited to invite applications for the position of Croatian Speaking Travel Support Agent to join our vibrant team supporting Booking.com in Greece. This role offers the unique opportunity to work in a dynamic international environment while providing exceptional service to Croatian-speaking travelers.

As a Travel Support Agent, you will be responsible for assisting clients with their travel arrangements, addressing inquiries, and resolving issues to ensure a smooth and enjoyable travel experience. Your expertise in the Croatian language and passion for travel will empower you to create positive interactions with customers and contribute to Booking.com's commitment to outstanding service.

Responsibilities

• Communicate effectively with Croatian-speaking customers through phone, email, and chat channels
• Support clients during the booking process and provide guidance on travel-related questions
• Resolve issues pertaining to reservations, modifications, and cancellations efficiently
• Maintain accurate records of customer interactions using internal systems
• Work closely with cross-functional teams to improve customer experience continually
• Provide comprehensive information on Booking.com services and travel options
• Collect and relay customer feedback to facilitate service enhancements

Requirements:
• Fluency in Croatian and English, both spoken and written
• Strong communication and interpersonal skills
• Experience in customer service or travel support is desirable
• Excellent problem-solving skills and attention to detail
• Friendly, professional, and customer-oriented attitude
• Ability to work efficiently in a fast-paced and multicultural environment
• Enthusiasm for the travel industry and commitment to delivering excellent service

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

2 Extra Salaries Per Year

Fully Paid Training

And More...

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