Croatian Speaking Customer Service For Booking.com - Greece - accommodation incl

Mercier Consultancy

Greece Remote permanent

Posted: April 24, 2026

Required Skills

Job Description

Mercier Consultancy is looking for a Croatian Speaking Customer Service Representative to join our Client's team supporting Booking.com accommodation services in Greece. In this role, you will provide excellent support to Croatian-speaking customers, assisting them with accommodation bookings and related inquiries.

Your fluency in Croatian will enable you to effectively communicate with clients, helping them with reservation processes, modifications, cancellations, and resolving any issues to ensure a smooth and satisfying customer experience.

***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***

Responsibilities

• Provide professional customer service in Croatian via phone, email, and chat for Booking.com accommodation bookings and inquiries
• Assist customers with booking confirmations, changes, cancellations, and special requests
• Resolve customer complaints and issues promptly and with empathy
• Document all interactions accurately in the CRM system
• Coordinate with accommodation providers to ensure seamless service delivery
• Collect and report customer feedback to improve service quality
• Stay updated on accommodation options, policies, and promotions

Requirements:
• Fluent in Croatian and English with excellent communication skills
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter
• Strong customer service skills and a customer-centric approach
• Experience in customer service, ideally in hospitality or travel, is preferred
• Ability to handle multiple inquiries effectively in a fast-paced environment
• Detail-oriented with excellent problem-solving skills
• Familiarity with customer support software and CRM systems is advantageous

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

1200 euros hiring bonus if you live already in Greece

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.